FAQs

Monthly Plans

  • The Free Digital Plan gives you access to our online community, peer support and a limited version of our content library to help you on your parenting journey


  • The Digital + Plan offers expanded digital access, including exclusive expert content, additional resources, and deeper support for your parenting journey. It's designed for those who want more personalized, expert-driven content beyond the basics available in the Free Digital Plan.

  • The All-Access Plan includes everything in the Digital + Plan, plus unlimited access to our clubhouses. You’ll have the ability to attend live, in-person classes, workshops, and events, as well as enjoy the full range of in-person community benefits. You’ll also have access to our digital resources, creating a seamless experience between both worlds

  • No. You can always purchase individual sessions for $20-$40.

    That said, Plans offer incredible value.

  • Yes! You can easily upgrade or downgrade your plan at any time, depending on what best fits your needs

  • Yes! Our plans ALREADY include coverage for your entire family—partners, grandparents, and other caregivers can join at no extra cost. We believe everyone involved in your child's care should have access to the support they need

  • Absolutely! You can continue with the Free Digital Plan for as long as you like. If you choose to upgrade later for more features or in-person access, you can do so at any time.

  • You can cancel your monthly plan at any time with at least 14 days' notice before the end of your current billing cycle.

    ⚠️ Important: Canceling your plan means you will immediately lose access to any accrued specialty classes and all membership perks, including exclusive deals and venue rental discounts.

    6-Month Plans:

    Your 6-month plan cannot be canceled before the end of the term, but you can pause it for up to one month if you need flexibility.

    We require at least 14 days' notice before the end of your current billing cycle to process a pause or prevent auto-renewal at the end of your term

    To Cancel:

    Email support@theheybrook.com to let us know that you would like to cancel your plan. We require 14 day notice before the end of your current billing cycle.

Classes and Clubhouse

  • As soon as you feel ready. We've found that the earlier families come by—even just to relax in our lounge or join our Newborn Parent Foundations Group—the more supported and connected they feel from the very beginning.

    To make your visit as easy and comfortable as possible, we have bassinets, bouncers, and freshly laundered blankets available, so you and your little one can settle in with ease.

    Not quite ready to leave the house? You’re welcome to join our Foundations groups virtually—a great way to start receiving support from Day 1.

  • Yes, all plans (including free trials!) give you access to all locations. So, check out the schedule at any location convenient to you!

    Doing drop-ins? Same thing. Just book whatever session, wherever you want to go that day!

  • We typically serve parents and caregivers from pregnancy through about 2.5 years old. That said, it’s not a hard and fast limit—we want to make sure people know what to expect and feel good about their fit here. If you're curious, we encourage you to come try us out and see if it feels right for you and your little one.Item description